Guest Services Superstar

Job Christchurch Adventure Park Guest Services Team Leader Header

Guest Services Superstar

We have a great opportunity for an outstanding people person to bring their skills to join our team in Guest Services and Lift Operations at the Christchurch Adventure Park.

We’re looking for someone who has our guests at the heart of all they do. Our Guest Services Lift Operator engages with guests more than any other role in the Adventure Park, so you’ll have a great can-do attitude and warm personality ready to go the extra mile for our guests. This is a newly created role that merges our guest services operations and our lift teams to ensure plenty of variety in your role. You’ll not only meet and greet customers in our ticketing office, but you’ll also be helping the customers ride the lift. Great indoor/outdoor balance!

CAP is home to Aoteaora’s highest and longest ziplines, with mountain biking trails for all abilities, uphill walking trails, a retail shop and a chilled café. CAP’s ethos is one of active wellness – both physical and mental. Our crew love sharing the Adventure Park with our guests, and our Guest Services Lift Operations team are the primary impression of the Park.

If you think you’ve got what it takes to create an awesome customer experience, and have a strong background in the customer services or tourism industries and are happy to learn then we want to hear from you.

Main Duties:

  • Positively representing the Park to all guests in all scenarios;
  • Resolving customer concerns with empathy and understanding;
  • Providing personalised customer service;
  • Operation of lift in accordance with department procedures and policies;
  • Assisting in loading, riding and unloading guests and bikes from the chairlift.
  • Leading safety for both guests and staff around all parts of the chairlift operation, including base area and top station loading and unloading zones.
  • Working both independently and in a small team to accomplish daily tasks;


  • Positive, bubbly and engaging guest-orientated mindset;
  • Proven ability in front-facing guest experience roles;
  • Ability to learn and adapt to new systems;
  • Safety-focused approach with both guests and staff in mind;
  • Experience working with chairlifts preferred;
  • Willingness to work evenings, weekends and public holidays regularly;
  • The legal right to work in New Zealand for the duration of your contract;
  • Passionate about creating a positive guest experience outdoors.

If you send a CV and a cover letter to us, outlining your fit for the role and why you want to work at CAP (not a generic "fire-off the CV" approach) then you're miles ahead of other candidates ... just saying!!

Applications close 9 am Friday 20 August.