Christchurch Adventure Park

Terms & Conditions

PRIVACY AND LEGAL STATEMENT

Port Hills Leisure Limited at its location, the Christchurch Adventure Park, provides a variety of adventure activity products and services. Here you will find all our terms and conditions and requirements for using the Christchurch Adventure Park along with our policies regarding what information we collect and how we use it. 

GENERAL TERMS AND CONDITIONS OF CHRISTCHURCH ADVENTURE PARK USE and RELEASE OF LIABILITY and ASSUMPTION OF RISKS AGREEMENT

Our aim is to provide a safe and enjoyable adventure environment for all our customers, visitors and staff.  WARNING:  Hiking, mountain biking, ziplining and other adventure activities, including riding the chairlift, can be hazardous and carry elements of risk that common sense and personal awareness can help reduce.

The Christchurch Adventure Park is private property.  By entering the Park you agree to comply with the Terms and Conditions of Park use.  You agree to assume the risk of any injury to your person or property resulting from any of the inherent dangers and risks of hiking, mountain biking, ziplining and chairlift riding and may not recover from Port Hills Leisure Limited, the Christchurch Adventure Park or its employees for any injury resulting from any of the inherent dangers of adventure activities.  Inherent dangers of adventure activities include, but are not limited to, slips, falls, trips, collisions with natural objects, man-made objects or other riders, hikers, domestic or wild animals, variations in terrain, and the failure of riders to ride within their own abilities.  Other risks include changeable weather conditions, cliffs, steep and extreme terrain, jumps and drop-offs.  Riders, zipline participants and hikers are responsible for having the physical dexterity to safely load, ride and unload from the chairlift.  Helmets are required for all mountain biking and ziplining activities. For mountain biking, protective gear is highly recommended and the rider must control speed and course at all times. All bikes must have a working front and rear brake. Visitors to the park agree to ASSUME ALL RISKS, inherent or otherwise, and RELEASES PORT HILLS LEISURE LIMITED, CHRISTCHURCH ADVENTURE PARK AND ITS EMPLOYEES FROM ANY AND ALL LIABILITY for any loss, damage, expense, or injury that you or a third party may suffer resulting from your use of or presence at the Park.

Our staff are here to help you have a great time at the Park.  Please comply with the verbal instructions of Christchurch Adventure Park personnel and all posted signs. Remain alert to hazards and act in a careful and prudent manner at all times.  You may be asked to leave the Christchurch Adventure Park and could have any access rights revoked if you engage in conduct that is improper, dangerous or constitutes fraud or nuisance.

The following are examples of unacceptable behaviour:

  • Smoking or consuming drugs anywhere on Christchurch Adventure Park property
  • Consuming alcohol anywhere except our licensed café in the village
  • Swearing or making excessive noise that disturbs other Park guests
  • Riding bikes on village walkways
  • Harassing Christchurch Adventure Park staff or guests

Christchurch Adventure Park reserves the right to refuse entry or service to anyone for any reason at any time.

GIFT VOUCHER TERMS AND CONDITIONS

Please protect any Gift Card purchased at Christchurch Adventure Park or through the website, and treat as cash – it cannot be replaced if lost or stolen.  The value of the card is redeemable against the following Christchurch Adventure Park products and services: Adventure Park Café, retail purchases, Zip Adventures, Mountain Biking lift passes, riding clinics and lessons, bike rental, bike servicing and maintenance, Chairlift rides. To use, simply present the Gift Card for full or part payment of goods at the time of purchase. Expiry date is 12 months from date of issue.  Cannot be returned or exchanged for cash.  Lost, altered, damaged or stolen cards will not be refunded or replaced.

AGE DEFINITION

Age is as at the date of purchase

  • Youth: 10 -13 years 
  • Teen: 14 -17 years (inclusive)
  • If currently attending high-school and is 18 years, a student pass applies
  • Adult: 18 – 64 years inclusive
  • Senior: 65 + years. Photo ID will be required.
  • Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full time status (letter from institution) is required. ID card must be in English & include a valid expiry date.

PAYMENT, CANCELLATION AND REFUNDS POLICY:

PAYMENT TERMS: All prices quoted by Christchurch Adventure Park are in New Zealand dollars.  Prices include GST and are subject to change without notice. Payment for tours and coaching products such as clinics or lessons, will be taken at the time of booking unless otherwise advised.

CANCELLATIONS: Cancellations and amendments are free of charge up until 24 hours prior to the scheduled start time.  After that time, bookings will not be refunded. Changes to a booking within this 24 hour period will be charged a $25pp fee. Chairlift rides may be changed free of charge. “No-shows” will not receive a refund. Cancellations for groups of 10 or more participants require 72 hours notice for a refund. Christchurch Adventure Park reserves the right to cancel bookings due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these circumstances, full refunds will be made or alternative dates offered.

REFUNDS: Subject to any applicable rights under the Consumer Guarantees Act 1993, there will be no refunds given for any Mountain biking passes unless Christchurch Adventure Park Pass Insurance has been purchased at the time the Pass was purchased. The Christchurch Adventure Park Pass Insurance is available for Annual and Season Passes only. Gift Vouchers are non-returnable, non-refundable and not exchangeable for cash.  Zipline Tours, Chairlift rides and MTB coaching products are refundable provided the timeframe policies outlined in the cancellation policy are met. Withdrawal from Christchurch Adventure Park events is subject to the terms and conditions of each specific event.

RACE REFUNDS: You may cancel or amend your entry up to 7 days prior to the starting time of that race for a full refund. Cancellations, refunds and changes made within that 7 day period are made at the discretion of the race director and may not be refunded. “No-shows” will not receive a refund.

GENERAL MOUNTAIN BIKING PASS TERMS AND CONDITIONS

Christchurch Adventure Park offers a range of Mountain Biking Passes, including but not limited to Day Passes, Family Passes, Season Passes and Annual Passes.  Christchurch Adventure Park does not guarantee a particular opening day, the duration of the season, operating hours or days or the lift or facilities operating at any day or time. Passes will not be extended due to weather events. Passes are non-transferrable, non-refundable and not for resale. There must be no use of the pass card by a third party – fraudulent use will result in revocation or prosecution for both the owner and the user. Any Pass issued to you is the property of Christchurch Adventure Park and is revocable, without refund, for misconduct or breach of the Terms and Conditions of Park Use.

Season and Annual Passes may be partially refundable under certain circumstances when the Pass Protection option has been purchased at time of pass purchase.  Lost/stolen pass cards = $10 replacement fee.

CHRISTCHURCH ADVENTURE PARK GOLD PASS PROTECTION INSURANCE

Pass Protection Insurance provides a partial refund of the pass when an injury or medical condition or force majeure event precludes or significantly limits the ability of the passholder to enjoy an annual or seasonal Mountain Biking Pass for the duration or part of the duration.

All applications for a refund must be made by completing the form available from Guest Services. This form must be accompanied by a Doctor's certificate or other evidence that is deemed acceptable to Christchurch Adventure Park. Christchurch Adventure Park reserves the right to obtain independent medical advice to validate any claim. The value of the refund will be calculated based on the use of the Pass as outlined in the table available for viewing in Guest Services.

Pass Insurance may only be purchased at time of purchase of the Pass.

MOUNTAIN BIKE PASSHOLDER RELEASE OF LIABILITY & ASSUMPTION OF RISKS AGREEMENT:

PASSHOLDER AGREES AND UNDERSTANDS THAT MOUNTAIN BIKING CAN BE HAZARDOUS. WARNING.  The Holder of this pass assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of mountain biking and may not recover from the Port Hills Leisure Limited, Christchurch Adventure Park or its employees for any injury resulting from any of the inherent dangers of adventure activities.  Inherent dangers of adventure activities include, but are not limited to, slips, falls, trips, collisions with natural objects, man-made objects or other riders, hikers, domestic or wild animals, variations in terrain, and the failure of riders to ride within their own abilities.  Other risks include variable weather, cliffs, steep and extreme terrain, jumps and drop-offs.  Passholder is responsible for having the physical dexterity to safely load, ride and unload from the chairlift, and must control speed and course at all times.  Passholder agrees to ASSUME ALL RISKS, inherent or otherwise, and RELEASES PORT HILLS LEISURE LIMITED,  CHRISTCHURCH ADVENTURE PARK AND ITS EMPLOYEES FROM ANY AND ALL LIABILITY for any loss, damage, expense, or injury that you or a third party may suffer resulting from your use of or presence at the Park.

NO REFUNDS. NOT TRANSFERABLE. NO RESALE.

ZIPLINING PARTICIPANT RELEASE OF LIABILITY & ASSUMPTION OF RISKS AGREEMENT:

PARTICIPANT AGREES AND UNDERSTANDS THAT ZIPLINING CAN BE HAZARDOUS.

WARNING The participant of the Zipline Tour assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of ziplining and may not recover from Port Hills Leisure Limited, the Christchurch Adventure Park or its employees for any injury resulting from any of the inherent dangers of adventure activities.  Inherent dangers of adventure activities include, but are not limited to, slips, falls, trips, extreme weather, and collisions with riders, hikers, domestic or wild animals. The Passholder is responsible for having the physical dexterity to safely load, ride and unload from the chairlift and walk on uneven terrain to the various Zip stations.  The Passholder agrees to ASSUME ALL RISKS, inherent or otherwise, and RELEASES PORT HILLS LEISURE LIMITED, CHRISTCHURCH ADVENTURE PARK AND ITS EMPLOYEES FROM ANY AND ALL LIABILITY for any loss, damage, expense, or injury that you or a third party may suffer resulting from your use of or presence at the Park.

NO REFUNDS within 24 hours of the tour date booked for parties less than 10. No refunds within 72 hours of the tour date booked for parties of 10 or more.  NO RESALE.

PHOTOGRAPHS, SECURITY IMAGES AND VIDEOS:

Photos, videos and security images may be taken of participants at any time for security and marketing. You agree that trail side photos, zipline and Chairlift photos may be published online, possibly for sale, and may be used for promotional purposes. We respect NZ privacy laws and any images posted online will be removed by request.  There is to be no commercial photography in the Park without the express permission of Park management.  Permission arrangements are available. No use of drones at any time. GoPro footage from Zipline Tours may be used for promotional purposes. 

PRIVACY POLICY

Port Hills Leisure Limited is a registered company based in Christchurch, New Zealand. We value you as a guest both in the Park and on our website, and know that you care how information about you is collected and used.  Your privacy is important to us. This statement explains our online information practices and the manner in which information is collected and used.

The statement applies to the Personal Information we collect when you visit the Christchurch Adventure Park website. The Policy also applies to the Personal Information we collect when you visit any of our in-park locations including guest services, retail and rental, or our café.

When we use the term “Personal Information” we mean information such as an individual’s full name, postal address, e-mail address, telephone number, payment information, Pass ID numbers or identities, profile photographs and location information.  When other information (such as consumer preferences or demographic information) is directly associated with Personal Information, we also treat this other information as Personal Information.

INFORMATION COLLECTION: 

As part of our business activities, Christchurch Adventure Park may collect some or all of the following from you, either directly or from other sources:

  • your age, marital and family status and citizenship;
  • your home address, home telephone number, cellular (mobile) phone number, home email address;
  • information about Christchurch Adventure Park products and services purchased by you;
  • financial and credit information about you, including credit card numbers and bank information;
  • physical abilities and attributes (e.g., your photo, age, height, weight) as they relate to the various activities which you may undertake at the Christchurch Adventure Park (e.g. Ziplining and mountain biking) or to equipment rentals; and
  • medical information as it relates to your fitness and ability to undertake various activities at the Christchurch Adventure Park.

You are also able to submit information on behalf of other people. For example, you might purchase a Season Pass or a gift voucher for another person. You may be purchasing multiple passes and be required to allocate the details for each other pass holder. The information we gather through this process about third parties may include: recipient's name, address, e-mail address, and telephone number. Any information submitted on behalf of a third party is presumed to have been done with the knowledge and authority of, or at the request of, the third party in question and that the address(es) provided, email or physical, constitute a secure address for the purpose of information communication by Christchurch Adventure Park. You must ensure the third party is aware of this privacy policy.               

We may also collect certain non-personal information when you visit our web pages or open an email, such as the type of browser you are using (e.g. Chrome, Internet Explorer etc), the type of operating system you are using, (e.g. Windows or Mac) and the domain name of your Internet service provider (e.g. Xtra). This enables us to ensure our site performs at the optimum level and makes it possible for us to deliver the best possible experience to our visitors.

ONLINE MARKETING:

Christchurch Adventure Park will use personal information provided by customers, to communicate with you.  This may include to

  • Fulfil your requests for our products, programmes, and services
  • Respond to your enquiries about our offerings
  • Offer you other products, programs or services that we believe may be of interest to you if you have agreed to receiving information
  • Send you surveys, so we can get your feedback on our products, programs and services

Information received from you may also be provided to:

  • third parties where we have retained those third parties to assist us to provide you our products or services.
  • Third party applications
  • Other parties to prevent and resolve unauthorised access to, or attacks on our systems; or where otherwise legally permitted.

By providing us with your email address you consent to receive emails from us advising of updates, products and services available. You may unsubscribe from our email database at any time.

Any information automatically retrieved, such as website browsing patterns, will be used only in aggregate form (so that no individual visitors are identified). We collect this information to:

  • Improve the design and content of our site
  • Analyse site usage to optimise information flows for a better user experience.

OPTING OUT:

We will not use or disclose personal information provided to us in ways unrelated to the purposes described above or without providing you with an opportunity to opt out. All marketing communications initiated by Port Hills Leisure Ltd will give you the ability to opt out.

COOKIES:

To enhance your experience within this site, we use cookies to understand site usage and to improve the content and offerings on our site.  Cookies independently do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, purchasing a gift voucher.

SECURITY COMMITMENT:

Christchurch Adventure Park may be required by law to disclose information you provide. We will only make the disclosure if we believe in good faith that it is required to do so.

It is important to note that this website contains links to other sites not controlled by Christchurch Adventure Park. Those sites may not follow this same privacy policy.

Physical, electronic, and managerial procedures are in place to safeguard against unauthorised access, maintain data security, and correctly use the information collected online. Although we take all appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this privacy statement.

POLICY CHANGES:

Christchurch Adventure Park reserves the right to make changes to this policy and privacy statement from time to time.

Updated: October 2019