Lift Operator & Guest Services Team Member
We have a great opportunity for an outstanding people person to bring their skills to join our team in Guest Services and Lift Operations at the Christchurch Adventure Park. This is a fixed term full-time role for our busy summer season.
We’re looking for someone who has our guests at the heart of all they do. Our Guest Services Lift Operator engages with guests more than any other role in the Adventure Park, so you’ll have a great can-do attitude and warm personality ready to go the extra mile for our guests. This role encompasses our guest services operations and our lift teams to ensure plenty of variety in your role. You’ll not only meet and greet customers in our ticketing office, you’ll also be helping the customers ride the lift. Great indoor / outdoor balance!
CAP is home to Aoteaora’s highest and longest ziplines, with mountain biking trails for all abilities, uphill walking trails, a retail shop and a chilled café. CAP’s ethos is one of active wellness – both physical and mental. Our crew love sharing the Adventure Park with our guests, and our Guest Services Lift Operations team are the primary impression of the Park.
If you think you’ve got what it takes to create an awesome customer experience, and have a strong background in the customer services or tourism industries and happy to learn then we want to hear from you.
Main Duties:
- Positively representing the Park to all guests in all scenarios;
- Resolving customer concerns with empathy and understanding;
- Providing personalised customer service;
- Operation of lift in accordance with department procedures and policies;
- Assisting in loading, riding and unloading guests and bikes from chairlift.
- Leading safety for both guests and staff around all parts of the chairlift operation, including base area and top station loading and unloading zones.
- Working both independently and in a small team to accomplish daily tasks;
Requirements:
- Positive, bubbly and engaging guest-orientated mindset;
- Proven ability in front-facing guest experience roles;
- Ability to learn and adapt to new systems;
- Safety-focused approach with both guests and staff in mind;
- Experience working with chairlifts preferred;
- Willingness to work evenings, weekends and public holidays regularly;
- The legal right including current Visas to work in New Zealand for the duration of your contract;
- Passionate about the creating a positive guest experience outdoors.
Due to the location of CAP we are a 30 minute walk from buses. We don't like our staff walking through the dark in winter, so we highly recommend you have your own transport.
Is it a match?
- A passion for providing excellent customer service - be the employee that customers write great reviews
about! - Start date will be 14 September (interviews mid August)
- End date: 28 February 2027
- Entry level role, full training provided. Great attitude is what we're looking for
- You are available to work over Christmas and New Year (essential)
- You are available to work weekends and public holidays (essential)
If this sounds like you then we would love to hear from you. Please send your CV and Covering Letter to:
Email: careers@christchurchadventurepark.com